Welcome to MegaCustomerCenter Online Shopping Store!
I. Purpose
MStore BI is an online platform for buying and selling products, established by MEGACC (Mega Customer Center), whose registered office is located in Bujumbura, Burundi. The platform enables sellers to register, manage their stock online, and receive customer orders for their products. Activities other than commerce are not permitted on this platform.
These “Terms and Conditions of Use” are intended to define the rules governing access to and use of the MStore BI platform in order to ensure good cooperation between the platform owners and its users.
II. Platform users
The main user segments likely to use MStore BI are:
Individuals
Businesses
Local Producers
Distributors
These categories are looking for faster, more transparent, and more accessible sales and procurement solutions .
III. Selling and buying on MStore BI
As mentioned above, MEGACC provides an online sales space for partner sellers (who have seller accounts on our platform). On the MStore BI platform, a seller can create an online store and sell products.
Products are offered in various categories and are displayed in a store customized for each seller. The store must be clearly identifiable to customers. For downloadable products, such as files, the seller must be clearly identifiable to the people benefiting from their activities, with a complete address as required by MEGACC.
Customers or buyers may leave reviews or comments on any product so that other visitors or customers can learn about the quality or possible defects of products listed by sellers.
Selling on MStore BI
A seller who lists products on the MStore BI platform is entitled to receive online orders from customers.
MEGACC establishes a partnership with the seller through the signing of a partnership agreement. The agreement may be electronic or physical, depending on the seller’s physical address in relation to MEGACC’s registered office. This agreement defines the obligations of the parties and the terms of the partnership between the seller and MEGACC.
Among other conditions, the seller must:
MEGACC undertakes to ensure the visibility of the seller’s products on the platform and to notify the partner of orders. Other obligations are set out in the partnership agreement between MEGACC and its partners.
For online purchases, the seller is responsible for managing prices. MEGACC reserves the right to manage the time required for delivery and the appropriate delivery locations in connection with its responsibilities.
MEGACC reserves the right to suspend or terminate a seller account in the event of fraud, misleading advertising, order manipulation, or damage to the brand’s reputation.
Buying on MStore BI
Customers are free to choose whether to purchase a product online through MStore BI. Online purchases may be made in the following circumstances:
When purchasing one or more products, the customer must provide accurate information for the delivery address.
For payment, the customer may choose any payment method available on the platform and may use the method they normally use; there is no obligation to use a particular method. MStore uses automated payment methods, so that for each payment made, three people are notified by email: the platform administrator, the seller, and the customer.
If a customer does not receive a product that matches its listing on the platform, the customer may contact the platform administrator to request a product replacement or a refund.
A. Responsibility for Refunds
MStore BI’s logistics team is responsible for exchanges and the management of returns and refunds. The seller listed on MStore BI is responsible for the costs associated with these operations for their products.
B. Deadline for Refund Requests
Refund requests must be submitted within 3 days of receiving the product. After this period, a request may be refused, except in the case of a defective or non-compliant product.
C. How to Request a Refund
D. General Eligibility Conditions
A product may be refunded if it meets the following conditions:
E. Non-Refundable Products
Unless otherwise stated by the seller, the following items are generally non-refundable:
F. Return Shipping Costs
If the product is defective or does not conform to its description, the seller shall bear the return costs.
If the return is due to a change of mind, the buyer may be responsible for the return costs, according to the conditions set by the seller.
J. Disputes and Mediation
In the event of a disagreement between the buyer and the seller, our support team may intervene. We will review the communications and evidence provided and may decide on a partial refund, a full refund, or rejection of the request.
H. Refund Processing Time
Once the return has been accepted by the seller and the product has been received, the refund will be processed within 3 to 7 business days, depending on the payment method used.
I. Contacting the Support Team
If you need assistance, contact our team at contact@megacce.com or through our contact form.
V. Amendments and Updates
These terms may be amended at any time as needed. MEGACC reserves the right to amend the clauses of these Terms and Conditions of Use without prior notice and without providing justification.
